Effective Date: 8th July 2026 · Last Updated: 8th July 2026
Welcome to TowBuddy ("TowBuddy", "we", "our", or "us"). TowBuddy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, customer support services, or any other services provided by TowBuddy. By accessing or using TowBuddy, you agree to the collection and use of your information in accordance with this Privacy Policy.
TowBuddy is an online technology platform that connects customers requiring towing and roadside assistance with independent towing companies and service providers.
TowBuddy acts only as a marketplace and does not itself provide towing services.
When you use TowBuddy, we may collect:
For registered towing partners, we may collect:
We may automatically collect:
TowBuddy uses GPS and location services to:
Location data is collected only with your permission where required by your device settings.
We use your information to:
We may share your information with:
To enable the requested service, we may share:
Only information necessary to complete the service will be shared.
Payment details may be shared with secure payment gateways for processing transactions. TowBuddy does not store your debit card, credit card, or internet banking credentials.
Where required by law, court order, or regulatory authority, we may disclose your information to:
We may engage trusted third-party vendors for:
These service providers are required to protect your information and use it only for the services they provide to TowBuddy.
We retain your personal information only for as long as necessary to:
When information is no longer required, it will be securely deleted or anonymized where appropriate.
TowBuddy may use cookies and similar technologies to:
You may choose to disable cookies through your browser settings, although some features of the website may not function properly.
We implement reasonable administrative, technical, and organizational measures to protect your information, including:
While we strive to protect your information, no system can guarantee absolute security.
Subject to applicable law, you may have the right to:
To exercise these rights, please contact us using the details below.
TowBuddy is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.
Our website or application may contain links to third-party websites. TowBuddy is not responsible for the privacy practices, content, or policies of those third-party websites. Users should review the privacy policies of any external websites they visit.
With your consent where required, we may send:
You may opt out of promotional communications at any time using the unsubscribe option or by contacting us.
TowBuddy reserves the right to update or modify this Privacy Policy at any time. The revised policy will be posted on our website with an updated "Last Updated" date. Continued use of the platform after changes are published constitutes acceptance of the revised Privacy Policy.
If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact us:
By accessing or using the TowBuddy website, mobile application, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein.